I would like to leave here my indignation with BC.Game. I've been trying to solve a problem for 3 weeks and the support only knows how to open tickets and promise deadlines that they don't meet. The problem is, I'm entitled to an affiliate reward. But I don't think the site wants to pay. Anyone else having problems with this site?
Sometime the number of tickets might be too many that's why the reply may take more time than usual but the time you have mentioned is quite high. I have never heard about it and also never faced an issue like this. Would you like to post details of the problem on the beginning post.
Well, even though you are right with the fact that sometimes, the number of tickets are quite high, but then, another question popping in my head right now is, how long does it take to reply a ticket?, replying a ticket takes less than a minute or lets just say 2 minutes maximum, with a dedicated customer support who focuses or does nothing else but focus on answering customers, I bet a million tickets can be given a reply to in a day.
But then, I think most of the time, customer supports, not just for casinos but other platforms as well, deliberately leave tickets unanswered to, for several days of weeks, and at the end, they tell us its because they have several tickets to attend to, I personally have never seen that as an excuse, they do this on purpose and nothing can change my mind about that.