but If you check out Trust pilot review then it is clear that this is not only case and many people facing withdraw problem.
Just keep in mind that some reviews can be fake too. Are you familiar with the service mentioned in the review above? They claim to get their money back after they report the exchange to them, but I'm not sure they offer a service like that. Besides, if the exchange doesn't want to return your money back, I doubt the user will find success reporting them to a third-party service. Unless they are suing them. CMIIW.