I don't see a problem if the funds from the escrow were used to settle the user, regardless of the fact that it was initially planned for the review campaign. Which, by the way, was finished a long time ago. The problem is that it is difficult to prove how much someone had/tried to withdraw because there is no irrefutable evidence for that. All they have is a letter of guarantee or notes, but that can very easily be forged, which will certainly be tempting to scammers.
Also, after the withdrawal request, the balance going to be 0, so in the event that the escrow gets direct access to the private key, it will not be able to determine the owner and amount of funds with certainty.
The last time I used WWM was after adding the concept of notes public key, so I don't remember the details of withdrawal, but I think that sending a note private key to minerjones would solve the problem because it was the only way to prove user ownership.
Anyway, I hope they go back, I'll give them 3 more days, maybe they were in Hawaii where there were fires or in Southeast Asia where there was typhoon.
after that it is better to consider what happened as scam and start minimizing the damage as much as possible.