Dear user, we kindly regret that you faced issues using Dexsport. The protocol was established with one aim - to make betting more transparent for people and increase entertainment options for web3 audience. Hence the protocol is decentralized thanks to blockchain technology, it is also have T&C which you accepted by signing the unique signature when connecting your wallet. Unfortunately, our fraud prevention system detected violation of there T&C from your side that's why your bets were automatically refunded, i.e. you received your funds back in a whole amount. At Dexsport people play against shared pool of liquidity, provided by themselves. Fradulent actions causes damage for all our users. Dexsport is the protocol which cares about its users and will continue to prevent fraud accordingly. Thank you.
You detected that the user was a victim of multi-accounting, which is against your ToS. Technologies are technologies, and sometimes there might be an error (I'm not saying your system is not working correctly), but it could have been nicer if the Casino gave the user a chance to prove himself innocent of the allegation by whatever means of verification could be used. Instead of drawing judgment from your end, you decided to return the players deposit or wage amount.
I have never used them before and never will I use them again. I will however, do my best to inform all forums, TrustPilot, Reddit, gambling and Discord servers that Dexsport is run by the worst of the worst SCAMMERS.
There are countless reviews about them and they are all negative (if you can read through the fake positive reviews in TrustPilot)
I am going to get their "brand" removed from TrustPilot so they stop scamming more unlucky gamblers who will fall for their shiny website.