[2]: Although we try to do our best, problems could occur now and then. Our team will do everything we could to solve your problems as soon as possible. Please note that we ONLY consider user requests through official support on our website (https://0x.bet/contact-us). This thread, our forum account has been created and is for informational purposes only. This last part of your ANN thread is the most important of them all. We have seen many casinos which abandoned their customers and no longer attend to their matters. It has happened more than once and more than twice. That is the fastest way to kill your reputation in the forum. No matter what happens, ensure that your support is always active and you have someone in the forum to respond to chats, conversations and complaints.
Also your choice of domain name is trying to remind us about 1xbit, just as yahoo62278 pointed out. It will be nice you make a public statement distancing your company from 1xbet or 1xbit.
I can see that this casino have a good review and an active customer support representative on "trustpilot.com" as you can see in the image below who response to issues on time, and likewise i guess that's the same way they are likely to have an active customer support representative here on the forum too, so please let's just give them some time to operate before making early allegations of it been affiliated to 1xbet or 1xbit, because for the fact that they posted an ANN thread and launched campaign same day, it's a good sign.