Is there a chance some really big shit is going on in their lives, and they are incapable of going online? For like... A month? I really can't believe this is an exit scam. The service seemed legitimate.
I'm really pissed off, and not because I lost money; fortunately, I had grasped that "don't leave coins to third parties" cliché. I'm so pissed off because I've been advertising and recommending this shit for months, in such a way that I'm practically part of this scam. And it's just feels awful.