That is how the customer support of so many services respond, i have not had any chat with their customer support because i don't plan on buying their product, by the way everything about the wallet is on their site and you can learn more from the posts in this topic, why contacting support?
Well. It was a funny incident. They added a new feature to the text editor and it wasn't working. I asked the support why it wasn't working, and they replied with a story about cucumbers in the garden. It was amusing, but the feature started working after that.