Hey guys! thanks to everyone who commented on my post. Here I bring you update of the problem: the issue has not been resolved. I believe we are reaching 50 days without resolution, 2 more tickets were opened about the same problem (4 in total). Remembering that even though I informed them that they already had two open tickets, the support went and opened 2 more with the same problem without solving it. I'm believing they don't want to pay what they owe. If anyone knows of any arbitration organizations against virtual casinos, please comment here. If there is any new information, I will bring it to you.