I have 30,211$ stuck on Rollbit that i have been trying to withdraw for 6 weeks now. I have msged Rollbit and all members of support and even the boss who is Razer and there is zero help. Recently I have been only ignored and none of my messages are being answered and you can see this in the below screenshots.
They give me same answer every single time and that is to "list my other accounts". I have told them at least 50 times now that I don't have any other accounts and I dont know what else to say or do. I have given all my documents and full KYC. I have deposited 6 ETH without any issue. Only when I win and try to cash out and they tell me I cannot cashout out. They cannot answer me which other accounts are linked to me so I can help them. They ignore everything I say and just say to list my other accounts. I do not have any other accounts except this one. I do not know what else to do. I thought they were a trustworthy site and have enough money to not scam their users but now I see there are many users scammed by Rollbit on Google.
I have screenshots below of my account, my KYC and my ignored messages for over a month. I just want to withdraw my funds at this point.
https://pasteboard.co/QT2f7NXQAMXE.pnghttps://pasteboard.co/avpazbZLeSJG.png
