This is very hard to believe as I can see that we have zero open tickets from the time of and before your comment. Can you please DM me your userID and I can double check. From what I gathered here, someone accessed your account and withdrew your funds. If that is the case, then there is nothing we can do as crypto transactions are immutable. This type of issue can be easily avoided by simply activating 2FA on your account. Unless there is more to your story, I don't see how this is a valid scam accusation. Please use 2FA in the future.