So I understand that you are being accused of breaking the rules for having several accounts on the site. It would be necessary to see how they argue it, but for the moment I do not have enough evidence to say that they are a scam, even less with the amount of time they have been operating, although it sounds to me that there have been some similar cases already. But accusations of scam to casinos that are advertised on the forum that later have come to nothing or that it was the accuser who had cheated there are plenty.
I agree to some degree but I think the 2nd picture seems to be a good proof to raise some suspicions so I want to see further proof of the chats on each of the supports and I think everyone wants that too. I'm not really a lawyer or an expert on rules and shit but if it's your money, the casino can't take it unless it's proven that you've got that money from cheating their casino so hopefully we could see what happens next to this because Rollbit's been here a long time so it's OP's words against the reputation that Rollbit have right now.