I had USD 85.16 withdrawal request since 19th August (The day I deposited again to check if they have fixed it). Today they released the withdrawal with Mark as paid but I received 0.3141 BNB which is USD 68.32. So my 16.84 USD is missing from there. They have the worst support that always collects data and never comes back to the clients. If this continues to happen, fuck me!
I have understood the reason of not unlocking the thread. I think it is perfect as you have withdrawal several days ago and recently the price is too low. I think the USD value is lower as the price drop. But if you can see the withdrawal BNB amount is less than the receive amount then there is something wrong.