Yeah, I will also really appreciate if there is any clarification on these matter, for my future reference and notes [and by it, I mean I wrote them in my notebook, not in feedback] for future cases. The situation regarding this case is very... unclear. First OP's withdrawal was said to be rejected because he's yet to complete KYC, though he's already passed it. And then there's an added info that OP is suspected to do arbitrage betting and multi-accounting, yet his withdrawal is processed?
Can we straighten the facts here? Are the approved withdrawals a good gesture or was the accusation against OP got clarified internally and proven to be wrong?
For you and the other enquirer.
Initially, my statement was made based on out-of-date information on the case, we had paid out just his initial deposit some time ago and declared his additional winnings forfeited as both the sports provider and we had clear evidence that he was using multiple accounts for arbitrage.
It was more of a goodwill gesture to close the case, though we have reasonable evidence that we were correct in our first action, we have also now improved our measures since that time to make what we believe he was doing a lot less possible.
Whether or not this is the appropriate action, the OP has his funds now, winnings as well as what he already had (his initial deposit returned).
PS. to the person doubting my claims of being able to talk on behalf of DuckDice, a little searching on the forum will hopefully clarify that i am indeed bobstone, a person who operates duckdices (and tower.bets) support and can probably sort out of my profile to be a bit more appropiate for times like this.
Hope that clears it up a little,
Bobstone
DuckDice Support