I agree on that. It could easily avoid a lot of people to go through the tiring process of asking for their money and not even mentioning the waiting times before receiving a refund.    But I guess they know if they do that there is a chance they could lose volume and money; the volume on any online casino is life the blood which keeps it alive after all.

Also, unlike OP, I would not call this a racist measure taken by a casino; this falls more properly within the category of indirect deception against all gamblers which do not know how to read English well enough. It is nothing personal against the people of Russian but rather lack of attention to distribution of information for the sake of gains.

Anyways, hopefully this bad experience won't even repeat again to you, OP.