What happened:I want to bring forth a pressing concern regarding my experience with Duelbits, an online gambling platform. My interactions with Duelbits have been marred by unfulfilled bonus promises, lack of transparency, and an alarming removal from promotions.
Scammers Profile Link:Duelbits - [URL:
https://duelbits.com]
Reference Link:Duelbits Trustpilot Review - [URL:
https://www.trustpilot.com/users/63c23af00965aa0012e843d4]
Amount Scammed:Significant bonuses not provided as promised.
Payment Method:Deposits made through cryptocurrency transactions.
Proof of Payment:I have attached screenshots of my transaction history and email communication where Duelbits' Head of Support acknowledges my issue and claims that I unsubscribed. These screenshots provide evidence of my consistent engagement and investment, as well as Duelbits' contradictory response.
https://imgur.com/a/0tKvq1jAdditional Notes:My journey with Duelbits began with a rocky start. They flagged my Trustpilot review for verification, which caused initial skepticism. However, following a negative review, Duelbits reached out directly, offering sincere apologies and the prospect of resolution. Swayed by their genuine-seeming intentions, I decided to grant them another opportunity.
Between February and May of 2023, I deposited a substantial $10,000, all the while eagerly anticipating the bonuses promised by Duelbits. Regrettably, my expectations were met with disappointment as the bonuses never materialized. Astonishingly, Duelbits' response to my predicament attributed my lack of bonuses to an unsubscribed status from promotional offers. This assertion is both false and perplexing, as I never initiated such an action.
For context, my cumulative deposits on Duelbits stand at a noteworthy $48,673.41. It is pertinent to highlight that during these critical months, my trust was placed in Duelbits' hands as a devoted customer, with expectations for fair treatment and fulfillment of their bonus pledges.
What heightens my concern is the abrupt removal from the "Freebie Friday" promotion list, which coincidentally occurred after my expressions of discontent. This sequence of events calls into question the integrity of Duelbits' practices and their commitment to player equity.
To illustrate the discrepancy between promises and actions, here are the specifics of my deposits during the mentioned period:
Deposits made from February to May: $10,000
Promised bonuses and rewards: None received
Duelbits' advertised rakeback system stands in stark contrast to the reality I've experienced on their platform. It is vital to underscore the adverse impact of these disparities on my trust in the platform and my willingness to engage further.
Attached to this report are relevant screenshots, showcasing my transaction history, emails, and conversations with Duelbits support, which corroborate my account of events.
My intent in lodging this complaint is not to malign Duelbits, but rather to bring attention to the incongruences I have encountered, in the hopes that they address these concerns and uphold the transparency and fairness they profess.
I am grateful for any assistance and guidance you can provide in resolving this matter.
Sincerely,