Everyone's experience on Betnomi wasn't the same. Maybe that particular users had a good time gambling and this was the 1st issue they faced? Hard to say, just speculation, but he is entitled to his opinion same as you right?
Well, Betwrong should judge them by checking the overall situation. I respect what he has said above, but it doesn't fit with the current and overall situation of Betnomi. I was also expecting that Betnomi will be back again, but my expectation has faded for the unprofessional steps of them (example: silence of Sorsis, deleting the messages on telegram and blocking the users, sending spam messages to the user email, etc).
A few many users were facing issues with the withdrawals on Betnomi for a long time. Some of them were complaining about it on Betnomi ANN thread. I think Betwrong isn't aware of all these things.
I think he might be remaining optimistic because he is hoping for payment owed to happen. There's also no upside for him to bash the site in case they do return. Might feel like if he did, there would be no payment from his remaining balance.
You are correct though, Betnomi will not have a future here though if they did return. They'll be in the same category of 1xbit.