In my case is have been resolve, i have withdraw all my balance (not more than 5k). Im only using rollbit for their sportsbooks and their sportsbook provider just limit my account so i cant bet more than 1 usd
so i cant use it anymore.
You can open another ticket to get the support team answer on this matter to know exactly what's the matter on this and they will provide further clarifications on this.So try to ask them first of all and make updates here if you don't get any firm response from their end but this issue will be solved as well.