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Would you care to elaborate on your issue with the specific problem you are experiencing? You can DM me if you'd like. Please include your userID.
I have uploaded my ID documents exactly 11 days ago and they are still pending! And I opened already 6 different live chats and everytime all they say is wait. How on earth can it take this long? I have sent you my username per PM.
Please finally speed it up, this is rediculous.
They said there were no open tickets when they checked, and you uploaded those documents eleven days ago and contacted live support six times. Even though you opened live chat six times, number of tickets is zero. That's mean the support agents marking those live chat conversations as solved so their boss or others does not see it as pending or as open ticket.
Even though Bc game claims they have 24/7 support, I still believe they should have another support channel where people can contact regarding their issues. Or at least if they monitor the cases here in Bitcointalk, it would be helpful for them. Sometimes support agents does not care and mark tickets as solved without further investigation.