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UPD. 13.01.2022 After a lot of effort and video verification all issues have been resolved ( I received my deposit)
You are very lucky that you get your fund back. Such a situation is really very sad. Since Moonbet is an honest casino, you get your fund back. All's well that ends well.
That case was already resolved in January this year and the good thing is that we haven't heard any such issues with moon bet on this thread.
The good thing is that anyone can try out thier casino as there is no initial KYC requirement and all you need is a email to register.