I am curious about the conversation that went on when you were asking for your account to be self-excluded, would you mind posting all your conversations(except for sensitive information of course) with their support regarding this issue? posting your conversation with the support would greatly help members properly understand the whole issue.
Can someone try to help me? am I wrong on my request? In their terms and conditions I can't find any different type of account closure per user request.
My goal is to have the deposits made after my account be reopened, refunded.
The only type of closure I can see on their self-exclusion page is the time period, perhaps you should ask them to point you where to find it.