I am a bit confused on reading your whole story. At one point of time you asked them to close the account and then you requested them to reopen and they reopened it. So is there any issue with it ?
Now what do you want ? The deposit which you made after the reopening of account to be refunded ? Did you play at the casino after reopening and lost the amount/bets ? Or you did not play and the deposit are still there in your account ?
It's simple.
OP wanted his account closed but did not say it's a responsible gambling or self-exclusion case. Just wanted it locked. This may happen due to someone else having access to that computer and OP being at risk of someone logging in, or because his wife found out that he was gambling and was about to try if he has an active account? There can be many different reasons for asking that.
Then OP wanted it to be reopened and it was.
Now OP claims the casino wasn't trying to help him maintain addiction.
I'd call the complaint is baseless and OP will not get any support from the community and the casino.
The only thing this conversation proves is that Cloudbet's support is active and reacting to customer's requests.