I suffer from Gambling addiction and I requested my Cloudbet account to be Permanently Closed.
It was closed indeed but two days later, due to my addiction I requested to have my account reopened, and it was reopened immediatly.
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My goal is to have the deposits made after my account be reopened, refunded.
It was closed indeed but two days later, due to my addiction I requested to have my account reopened, and it was reopened immediatly.
.....
My goal is to have the deposits made after my account be reopened, refunded.
I am a bit confused on reading your whole story. At one point of time you asked them to close the account and then you requested them to reopen and they reopened it. So is there any issue with it ?
Now what do you want ? The deposit which you made after the reopening of account to be refunded ? Did you play at the casino after reopening and lost the amount/bets ? Or you did not play and the deposit are still there in your account ?
As far as I understand his story is that he initially wanted to work on his addiction and requested an account closure, so he would have not been able to gamble anymore, however he eventually started to crave for more gambling and asked for his account to be reopened, so it was.
He deposited money and started to gamble again (I assume he lost money) and now that he has already realized what he did, he wants the casino to refund the money he deposited after getting his account reopened, due to him believing that the casino was not supposed to give him his account back and allow him to continue to gamble.
In my eyes, though, it is very likely a casino won't deny their users access to their games permanently, if they have not broken any of the Terms of Service.
If I am wrong with my theory let me know, guys.
