Such companies track more than what you may think and not only to help an individual ripped off.
It's called data mining. They collect millions stuff.
Big companies like Bitstamp , etoro, and other CEXs are using it. So what do you think they're doing. CEXs provide them a lot of information about their customers trading on their platform.
It's not so different than a data broker.
data mining is such a powerfull industry, people do not realize what can be done with it... against them...
You are totally right; I might not be new to the cryptosphere, but I was new to the use of data and how valuable it is when I started to read about IOT. Because in IOT we value data and read how important it is to make decisions, increase sales, and send proposals to someone who is in need. It's like when your bank balance is low, and then you get to receive some messages from many lenders and other platforms that provide some type of insurance or loan that could help you out when you are broke.
The thing is, once they know you have no money or have money, they will start to advertise their services and products accordingly just to lure you into becoming their customer.
PS: Is it possible that the investigator who knows nothing is just a human error from her side while the system does have a lot of ongoing in that context? Just asking.