Post
Topic
Board Gambling
Re: Using ToS against users normal?
by
Slow death
on 29/08/2023, 21:24:03 UTC
in most casinos, maybe I wouldn't even be wrong if I said that more than 90% of all casinos that exist in this cryptocurrency market have put in their TOS that they reserve the right to change the TOS without prior notice to customers, being so this forces every person to see the TOS every day, see that this is something that makes no sense since when people create an account they read the tos and agree with what is at that moment in the tos, but many casinos are they take advantage of this and put a section in the tos where it says that the casino reserves the right to change the tos without prior notice

if it were in the real world or in companies regulated by the government, this part of the tos would not be valid, but even in the casino of the casinos that are licensed to operate worldwide or at least in most countries of the world, then it is difficult to know in court the customers would have to complain about this kind of things in case some casino confiscates their fund using tos that was changed after the customer created an account. this is one of the disadvantages of using online casinos that are new and use everything against customers

in addition to that part of the tos that says that the casino reserves the right to change the tos without notifying people, in casinos there is also a part in the tos that says that the casino can confiscate the customer's money in case the casino detects any suspicious activity . but it's kind of funny because they don't talk about what they consider suspicious activities, i.e. it gives them the power to confiscate people's funds whenever they want and they never present evidence and nobody asks for proof, I've seen it here on the forum
Yes, it is true that casinos can change the TOS without prior notification to customers. But it would be better if the casino notifies customers by sending a notification email or a window that appears when they log in. It will be the same as what we get in the Stake so the customer will know that there is a change in the TOS and we are asked to review it and approve it. If we don't agree, we can move to another casino and there is no compulsion from the casino for us to stay and use the casino to gamble. It is a choice for us and we alone know what the choice is.

Each customer is responsible for making sure they agree with the changing TOS so they can choose what to do. Again, no casino forces us to stay in the casino even if the casino changes the rules because we want to gamble in the casino and we know where we want to gamble. We don't need to follow other people to agree to changes in the TOS because that will depend on the comfort we get while gambling at the casino. And if we are comfortable, even if there are TOS changes, we will stay at the casino.

Casinos can confiscate customer money if the casino finds suspicious activity from customers. And the casino can even do it without notifying the customer but it would be better if the casino told the customer. And the casino can show valid evidence to its customers that the casino finds something suspicious in the customer's account so the casino feels the need to ask its customers to do KYC.

talking about suspicious activities, I have often seen in the totes of many casinos talk about suspicious activities, but in the same totes of the casinos they do not talk in detail about what exactly they consider to be suspicious activities and in case any account is detected any suspicious activity what kind of evidence the casino will show the customer and also the types of punishment the casino will apply, if the casinos gave details about this it would have saved people a lot of headaches. but unfortunately many casinos don't do this, and the reason they don't do it in my opinion is because many casinos use their TOS as a weapon

for example a person deposits $1,000,000 in the casino, at that moment the casino will not ask for kyc and will not detect any suspicious activity, so that person plays in the casino and loses all money, the casino will not ask that person to kyc and will not accuse that person person of having done something suspicious, but if the same person months later deposits 1,000,000$ and plays in the casino and wins something like 3x and keeps 3,000,000$ and then withdraws the money, then at that time kyc will be asked and when will this person hands over their documents and everything is fine, then the casino will use its most reliable and accurate weapon, the TOS and not all, the casino will accuse the customer of having done something suspicious

and the casino will not show evidence of what the customer is accusing, the casino's argument is that they cannot show evidence because that would expose the system that the casino uses to detect cheaters, so that person's funds stay with the casino, this happens a lot in new casinos, and even with some established casinos. unfortunately we do not have a company that moderates conflicts of this type, a third party that would be reliable and that the casinos would show evidence and thus have more transparency in this market