I mean, even though reputation is everything in this kind of business if they wanted to pull off a returnal with them giving back the money and paying the proper feed to their managers, eventually they could again get some of their former percentage of the market (not all of it, though). There has been already stories of redemption in different industries, not all people will trust them, but if enough people do and they sincerely apologize with a proper explanation, they may be able to even become profitable again.
To be honest, I do not know how screwed up one has to be to flush down the toilette such business as a successful casino just to appropriate passing money.
That'll be a very nice turn of event if it happens; Betnomi returned and regained
third chance. But sometimes, the bridge is burnt too bad [with several civilians still in the middle on the bridge, burnt alive, and some fall to death to the gaping abyss below] that even when they rebuild the bridge and put "it's safe" sign, no one dare crossing.
Once trust is broken then it couldn't really be turned back the way it was before,there might be some forgiveness or reconsideration but still that trust wont really be 100% just like in the past and thats the reality.
In every business then we do know that trust is something that hard to be build and would really be taking too long time and effort on building this one. On the time that it did really get that trust that it was trying to build and get over the period of time then it would really be something precious that should be kept intact to run on a smooth business on which it is really that been trusted by the community or the public
which it would really be generating out that profit or revenue but on the time that services and actions been made out which completely eradicate out that trust that had been given then for sure
people would flock away, there might be those people who might be giving out some second chance but the doubt inside is something that cant really be removed or something to be avoided
for such individual to think off specially if they are aware when it comes to history.