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He has already taken the step of reaching out to Rollbit's support regarding his account limitations. However, it appears that they are not entirely certain about the exact reasons behind these limitations. I suspect that his consistent winnings or possibly his impressive win-loss ratio in sports betting could be contributing factors.
The team will have to check again the reasons for it but they have clarified that sportsbook provider has put limitations to account which is why they are unable to help and moreover if there's more on the matter he should make clarifications on the same.