So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
Most of the time, casinos hire customer support through some agencies that have offices in poor, developing countries and offer customer support service to these companies. Most of the time, these customer supports don't even speak English or other foreign language(s) at even B1 level, so, they don't even understand well what you ask them. So, yeah, that's the case and I don't understand why but these companies don't care about the quality of the service their customer supports provide. The most important thing for them is that they have so called customer support available that worth 1/10 of what they had to pay if they were to hire in their own country.
That’s very odd. How could these casinos grow their customers if the customer support itself is not worth of the customer’s time. Probably, the owner or the management of the casino has oriented them before they start their job, but since they are poor in English or any foreign language wherein customers often use, then they can’t tell or even understand the problem from the start. Well, that’s really bad for their business. However, if I am the owner of a casino, I will make sure that those people involved in customer supports are also regular gamblers so that they can easily relate to the problems asked by the customers or players.