Agree. I've noticed this a lot too. Often they don't even know about the wagering conditions or which games the free spins are on. I wonder what they really know sometimes. Or in which situations they are really helpful?
So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!