So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
Have never encountered one but most of the support behind casinos are unresponsive and only a few are really being of a help with my concerns. In this cited situation, it would be okay if Customer support won't be too knowledgeable with technical issues but atleast they should raise it to the team in charge for them to act in accordance with the concern. I've been into customer service and for me it will never be valid to know nothing about your company or atleast know what to do with such instances 'coz customers should be heard in parrocular with their concerns.
I hope services will be improved someday and would be as responsive as they should be 'coz if there are platforms who manage to do so they why are they lacking to it.