So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.
Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpghttps://i.imgur.com/UmxGV6j.jpgAnd here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.
https://i.imgur.com/U8SwId8.pngI was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.
Hey nukerboy,
Thanks for posting your issue here.
I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.
We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.
In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.
Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.
Thanks,
Razer
