Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
Can you provide the detailed conversation between you and the customer support? It's really that some casino hires a support that doesn't knew exactly what they are doing since they are just using a limited information for there job while asking a little bit our of that scope will make them confused.
I just want to know how do you exactly ask them since customer support really don't the existence of review site for gambling and asking them like Q&A will make them comfortable because they might provide information that isn't supposed to be released in public.
Nevertheless customer should be flexible and can answer any type of questions as long as it's related to casino that they are working with or else they should be replaced by a chatbot.