So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
If that's an actual thing, it only means that support they've hired are only focused with the customer problems that they have t odeal with and mostly that's not part of the spiel that's given to them.
But they have to know the things within their casino and answer as simple as the question you've asked them to. They can navigate on their own and find that out where it's directed and give their own answer to you.
It's not going to hurt them to have their own answer even it's not part of the spiel given to them. That's what support is all about, to give the answer their customers are looking for.