So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
To be honest, that specific situation may or may not have anything to do with customer service at all.
Some people who are hire to face the customer wand troubles with the platform are trained or told to deal with specific things, like account recover, red flag when they suspect there is some scam going on, answering questions about withdrawals, etc.
They sincerely may have no idea if the staff for some reason are doing some changes within the casino. Granted, perhaps it is a problem of lack of communication between staff and the customer service department; but let us keep in mind that most of answer they have to give are related to other things.
I had to deal once with a casino which gave me trouble with account recovery and they did not know about some features of my email, it was kind of frustrating.