There are lots of users who are good at screening, interviews, and showing what they are capable of during an application. That alone is the reason why gambling sites are able to hire them without a problem. They can only see if they are really good once in action. Aside from that, it's not the gambling site owner who is responsible for hiring these people as there are part of the team that handles the application of those who want to be in customer service.

Customer support also has lots of pre-recorded messages that they will easily paste as a response depending on the concerns of the users. That's why when talk about a specific problem that they don't encounter much, they will end up saying a response that we didn't find as appropriate.

I encountered lots of them already but decided to just close the chat and find another support in touch. I don't want to spend time talking about that kind of support. It's even better to just ask them in email compared to live chat as email support has lots of time to give a customer a much better response.