Quote from: lienfaye on Today at 02:21:33 AM

Quote from: slapper on September 04, 2023, 02:30:30 PM

Quote from: FanEagle on September 03, 2023, 09:33:44 PM

Quote from: aysg76 on September 02, 2023, 06:48:54 AM

Quote from: FanEagle on September 01, 2023, 04:32:04 PM

I think it is much better if you could somehow work it out one way or another. This means that contacting customer support is the best way to do it because they will be getting the ticket in their system that way and can't close it until it is solved, and that's what they will aim at doing, so you will get help.

The team can respond towards it but think he might be just putting false allegations against them judging from the trust ratings but yeah the last information and decisions depend on the team and I doubt they would do anything wrong unless some users abuse the terms.

I think their job should be to shoot down any type of fake allegations against them as well. If someone comes here and talks about them like they are doing something wrong, rollbit has to come up and say that they are not doing anything wrong and they are doing the right thing at the end.

I believe that is the most important thing and we should not be really caring about it at all when someone just comes in and complains, we should be only to care about it when there is a proof of it. Unless someone comes with a proof that they have been wronged, then I am not going to believe them. Some people just come here and talk, I can write anything I want as well, I can say I am actually Joe Biden, would you believe me? We need either proof, or no need to believe.

Every online forum is like a battlefield for image, and when false accusations come up, companies should act quickly to protect themselves. Even though I agree that accusations without proof are useless, the same can be said about businesses. If Rollbit or any other online gambling site says they're honest, where's THEIR proof? A lot can be gained by being open about processes, licenses, and audits. Not everyone who complains on a website has the means to back up what they say. What if it was up to the companies to show their legitimacy in a way that a skeptic could trust?

The gamblers playing on the site are the ones who can say if the casino is trustworthy or not. Because it's futile even the particular site is claiming they're honest if the majority of their gambler's had a negative experience playing on their site. Well, there's no perfect casino but it's a different matter if one really intended to just scam their players.

Anyway, the representative already answered the complaints against them and also willing to cooperate to any third party (or escalate the matter to their licensor) so they can provide proofs that the accusation is false.

The important matter there is the casino representative is cooperative when there's issue surfacing around and so far they are really good in that area that's the reason why those past accusation has been buried out since this has been taken care by their management.
Also I doubt they have plan to ruin their reputation since their success and business profitability is more heavier to believe than those some fake accusation posted by new created accounts.