The issues posted by some legit players are been solve so there's no question for other why theirs cannot, since if they just go directly to the support then show a proof or anything to validate their case then provably their issue will get fix. But we can't expect to have immediate response since they also need to verify and we should exercise to extend some patience since for sure the issue will get solve since they have reputation to protect.
The team don't respond too much in fake cases also because they deal with lot of them that are baseless without any proof or if they have cleared the matter and still accusations stand against them but in real cases immediate actions are also there and solved by the team.