After reaching out to support via email, I received a request from CG to verify my account by providing several personal documents and information. These requested items include a clear photo of my passport or national ID (both sides), a selfie of me holding my passport/ID along with a note containing the date, my email, and the phrase "for Crypto.Games," a clear photo of a utility bill with my name and address visible, a video selfie of me holding my ID card/passport and a paper with the word 'Crypto.Games' and today's date written on it, and information about the source of my funds (salary or business details).
Seriously, are these companies really granted to ask you to provide so much information about you? Well, it's okay to provide a picture of passport or ID with a note in hand and some small details like email but why should you share an utility bill with your name and address on it and why should you share bank statement? And they usually ask for 6 months bank statement. I mean, the casino is registered in Curacao and I have no idea who actually manages it and where do they actually operate, how can I give them such a sensitive information when no one is responsible for leaking of my data? And we all know how often they leak or sell our data. I'm not saying it directly about crypto.games but it's just a regular situation in this sector and it needs to be changed!
Hope they will explain in details what's the reason of asking you for KYC documents.