Your TOS does not excuse you and your platform from misconduct Shanz. No, I do not want to learn more about your casino. That valid case is not the only one against Vave.
We don't have any unresolved cases. All issues are handled by our customer support.
We can see that the player might be upset. However, we can't treat this case differently since we treat all players' cases equally.
Now you don't. You did at the time of my post. The stance of the second part of the post was completely contradicted shortly following when you/Vave admitted fault:
you haven't answered my questions in any way. Date of introduction of the rule regarding Russian players. Why didn’t you return all my remaining deposits of $17,000, but only returned my last deposit of $3,000 out of these $17,000.
We have reached out to you, even after the rules violation, and returned the amount of your last deposit. Any funds exceeding that sum were voided. Also, we strongly recommend familiarizing yourself with the rules regularly to avoid any misunderstandings or situations like this.
So, admitting flaws in your policies while still not rectifying the situation in full. Weak, and a good representation of the extent a user has to go to in order to make right from the wrongs of Vave
Vave has admitted fault, the whole amount should be paid and policies should be adjusted.
Imagine if this user didn't speak up? I wonder how many other victims are in silence.