So, from my point of view, going through the whole thing has been a bit tricky. Honestly, without a step-by-step guide or a video to show the ropes, I can totally see newbies running into a few issues. I get that the software is still in the testing phase, but I think they could make the whole process much smoother.
For example, when someone's making their first safe, they could set up a step-by-step wizard. It would walk them through everything and give a detailed explanation for each step.
As far as I have noticed, the biggest number of complaints is precisely the lack of instructions and somewhat weaker navigation. That was my conclusion, among other things. However, I have to agree with noormcs5, after some use of the application, it seems that everything is clear and simple.
The addition of info hints would make it much easier for newbies to use the platform.
Perhaps a video tutorial that can be easily viewed on their website would be a good idea to better guide newbies into using and navigating through the app/service. also, I just want to add that on their website they have something called "schedule a demo" From what I understand if you schedule a demo, one of their "professional Bitcoin wealth managers" will show you how to use "a completely decentralized custody suite to manage your Bitcoin.".