Hello guys im posting here regarding the rollbit casino locking my 7000$ deposit money.I opened the account normally and they asked for verification which i did and they just locked up my account without any info.I really hope someone can clear this up since i haven't played,thats just the deposit.All im asking is getting my money back.Thanks in advance.
Maybe it's just frozen/locked for the time being considering what you deposit is somewhat huge for a single transaction. You can read there AML policy here:
https://rollbit.com/aml and I think it has explained to you on the email if how was your account was frozen. Just keep contacting them.
New users always know that forums are a great place to find help and attract attention even though we always ignore new users without complete information and cases. currently, every deposit of $2000 or more will require KYC this is a standard rule that applies to almost all casinos so there is no other way he has to go through KYC + 1x wagering before requesting a withdrawal both are ways to anticipate money laundering practices in casinos.
Probably he never read the terms and conditions before he deposited that amount and that explains why it's been frozen. I think if he did this will never lead to this problem but I think he'll get that once Rollbit finish the whole investigation process.
What I can say is that Rollbit is not that type of casino that withholds money from players to make them look bad or steal it, it is not their style, if they have withheld it, it will be for something, you have to see what things you like The player failed or did something wrong and that's why they have withheld the money, I don't know very well, but things should always calm down, things can have a lot of flaws, and I'm sure that if you write to the support they will give you in detail the opr what , this casino has a very good reputation, I know your frustration is normal, because if they hold you back that $7k is enough for any player to be wrong, I hope that this rpobelma is fixed and you can withdraw your winnings.
this is not true as rollbit has held my money illegally for 2+ months and still not resolved. they ignore me on live chat and email. i have $30k+ USD in my account.