In other words, bullshit.
Everybody knows that complaints at licensors bring as good as nothing. They always side with the casino because they basically get paid from them for the license.
The only fair way to solve this dispute is via an unbiased 3rd party mediator, not more and not less. And of course, they won't do this, because it would come out that OP is right and they have no proof.
Razor not replying and only answering to a person that has nothing to do with the case is already bad enough. But sending this message is just another insult in this matter. Shameless.
And this is nothing against you holydarkness, You are doing your best and and great job, I know OP will appreciate that a lot. But I think it's fair to say the way they treat their customers is not how it's supposed to be.
I appreciate the good words, and not trying to defend Razer here, but we don't know what happens when a complaint raised to GC. Granted, we've never hear back from the other two that's being redirected to GC, but maybe it's because they're still in the middle of mediation or that they never bothered to update us with the verdict reached.
I can see one previous
complainant went online on 13 August, around
two weeks after he supposedly wrote to GC, and
the other one also went online
exactly two weeks after he sent a complaint email, none gave an update of the verdict given by the licensor.
I guess, if OP would be so kind, he can try to raise his dispute to GC and constantly update us with the progress so we can learn what actually happened with the complaints.