The complainant was supposed to send mail to
support@coins.game but he didn't send any mail to this address. Besides, we don't have an account with Casino Guru and due to a communication gap, we couldn't reply there. We will solve that issue.
Casino Guru is a good source for Casino review. They are well known for providing good reviews and mediator services. Coins.game team should have an active representative in Casino Guru. The ratings of Coins.game will gradually decrease if all the complaints closed as unresolved.
PS- Would you love to see an exclusive Crash Game multiplier contest?
All the gamblers like to see exclusive promotions and contests from a casino. But you will see a small number of participants if you run it for the Bitcointalk forum members only.