Beware of scammers

It has already been explained to you why your transaction did not go through and how you can fix it. If you have any further questions, please post them.

However, I would issue a warning here: If someone contacts you and offers to help you, check their profile and only let people who have a good reputation help you. Otherwise it can be that your counterpart wants to cheat you and demands e.g. payments from you. Do not go on it in any case and / or post such requests here in the thread to let it be checked by several people.