So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
What information about a casino wouldn't have been listed on their website or in their ToS, maybe you're the one not reading it or going through them where they are, the only reason i can accept your notion is if the casino is a low standard or scam casino, then using such could only place you to be wandering around without direction of what you're looking or asking for.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
The normal procedures is that the casinos will employ workers, agents or staffs as the case maybe, train them and inform them about what to do then pay them, some managed to be good at it while some customers agent aren't familiar with how to handle logged complaints, the worst of it you wouldn't like to encounter is when you're chatting with robot.