Hello, Robelo
Every single one of the emails that i have received from Stake their is this message
https://www.talkimg.com/images/2023/09/11/6apvc.pngI don't think i'am allowed to share any information that has been sent to me. I don't wan't to give them any excuse to retain my funds.
The only thing i can share to you about talking to the support is this :
https://www.talkimg.com/images/2023/09/11/6aeNj.pngHere you see that they allowed me to connect into my account, so i could do the KYC.
Right after i had done it, they removed the funds from my wallet.