So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
Good casinos have better staff that's educated for it and they tend to pay for their staff. But more sketchy the casino, more they save in customer service. And there's no way that educated people would work under paid, solving tedious problems that take too much of their time. And most of them work with the question / answer sheet anyway, so they are basically doing worse job then a FAQ text, but i guess they are giving a sense of security to some customers.