While I've come across lots of dirt on the exchange on the forum, for me it has been smooth and effortless, even as a beginner. I've KYC'ed (had some troubles due to their high standards to photos, totally understandable), made a deposit, swapped the coins, some of them traded... Everything looks fine. Support person Victor who helped me with KYC was really nice and helped me through the process.

I say never give up if you encounter anything puzzling and bug them in support - they're there for a reason