So, I'm working on casino reviews and sometimes I'll be forced to reach out to a specific casino for information. Especially, when it's not listed on the casino website.
But in 9 out of the 10 situations, I've noticed that these customer supports don't know anything about the website, but why are they working there?
Just today, I was asking the support of a casino why the sportsbook section on the casino website is redirecting me to another platform and he doesn't understand what I mean.
So please if you're a casino owner here, hire people who understand simple things about gambling. This is not good for business at all!
Well, I haven't experienced this before. All the customer support for casinos that I have spoken with seem to have the basic understanding about their website and sections on the website. I also don't think they should know everything and where they don't, they should be able to transfer the customer to a supervisor or a colleague who they think would be able to answer the question correctly.
On the other hand, even if the casinos operator hires people who do not know jack about gambling, I remember that one of the stages in the hiring process is the onboarding stage;
Onboarding" refers to the processes in which new hires are integrated into the organization. It includes activities that allow new employees to complete an initial new-hire orientation process, as well as learn about the organization and its structure, culture, vision, mission and values.
In the onboarding they should teach the customer support about gambling, the website, what they do and all.