There should be a frequent service check if their support staff are delivering. It is really annoying to encounter customer support who are lazy or keep us hanging instead of clarifying the questions we had asked.
That's just it. It's frustrating when customer service just points you to the Terms of Service without actually giving you a straight answer. If someone's reaching out to customer support, it's because they're looking for a specific, personalized response, not some generic info they could have found in the fine print themselves. It's all about getting real help, not just redirecting to the rulebook.