However when depositing or withdrawing ETH, USDT or USDC. I can only send via Ethereum (ERC20) network. Is there a reason to this because i can't figure out why i couldn't use BEP20, TRC20, Arbitrum One, Polygon (even though you can deposit MAtic with it), or others.
We'll be adding all of these soon, we're slowly rolling out networks and coins as we go - I'll prioritise that for you!
^ First of all I am glad to know that you are consistently and very actively answering users' concerns which brings interest to everyone here.
Since your casino accepted coins that have different blockchain networks, I just wanted to know if someone mistakenly sent it to the wrong network address would you be able to help them? I saw last week a casino did not help their regular customer just because of this mistake, sending a coin into the wrong blockchain network.
BTW, welcome to the forum, I can't wait to see your company on the top of the most competitive and reputable casinos.
With this level of activeness of representative here in the forum, I think he can help forum user here as much as possible. The casino you are referring has a Bitcointalk representative here that is rarely checking all the thread but they will surely help the specific user once the representative look into his case because that’s what the representative main job here in the forum which the normal casino support can’t do due to the exclusivity that we can get here.
to get notification on your telegram whenever some user mention you that needs some attention. This will help you to be updated on every inquiry about your casino.